Privacy Policy

1. Introduction

This Privacy Policy outlines how WINET INFRATEL PRIVATE LIMITED, through its venture ShareCharge, collects, uses, protects, and manages user information when you visit our website, engage in transactions, or interact with our services. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data.

By accessing our website or purchasing from us, you agree to the terms outlined in this Privacy Policy. We may update this policy periodically, and it is your responsibility to review this page for any changes.

2. Information We Collect

We may collect the following types of information from users:

2.1 Personal Information

• Name
• Contact details (email, phone number)
• Address and demographic details (postal code, preferences, interests)
• Payment and billing details (for transaction purposes)
• Other information required for customer surveys, offers, and marketing

2.2 Automatically Collected Information

• IP address
• Browser type and version
• Website usage data (via cookies and analytics tools)
• Log data for security and troubleshooting
• Device location data (precise and approximate, when permitted)

2.3 Location Information

Our app may collect and process precise or approximate location data from your device when you use location-enabled features of our services:

• To help users locate nearby EV charging stations or service points
• To improve service accuracy based on user location
• To provide location-based recommendations and support

We collect location data only when you grant permission through your device settings. You may disable location access at any time, but some app features may not function properly without it.

We do not sell your location data to third parties. Location data may only be shared with trusted service providers strictly for delivering app functionality.

3. Purpose of Data Collection

We collect user information for the following reasons:

• Providing Services: To process transactions, fulfil service requests, and offer technical support.
• Internal Record-Keeping: To maintain accurate transaction and service records.
• Service Improvement: To analyse website usage and enhance our services.
• Marketing & Promotions: To send promotional emails, special offers, and product updates (only if consented).
• Customer Support & Research: To conduct surveys and gather feedback to improve user experience.
• Website Customisation: To personalise content based on user preferences.
• Security & Compliance: To prevent unauthorised access, fraud, or breaches.

4. User Consent & Control Over Information

You have control over your personal information in the following ways:

• Opt-Out from Marketing: You can opt out of promotional communications by using the unsubscribe link in our emails or contacting us directly.
• Modify or Delete Information: You may request corrections or deletions of your personal data by contacting us at sales@sharecharge.in.
• Cookie Preferences: You can disable cookies through your browser settings, though this may impact website functionality.

5. Use of Cookies

Cookies are small text files stored on your device to enhance user experience. We use cookies for:

• Tracking website traffic and user behaviour
• Customising website experience based on user preferences
• Improving our services and website functionality

You can choose to accept or decline cookies via browser settings. However, declining cookies may limit access to certain website features.

6. Data Security & Protection

We implement security measures to safeguard user information against unauthorised access, misuse, or disclosure. These measures include:

• Encryption & Secure Storage: Protecting sensitive data through encryption and secure servers.
• Access Controls: Restricting access to personal data to authorised personnel only.
• Regular Security Audits: Monitoring and updating security protocols to prevent breaches.

While we take every reasonable step to protect user data, we cannot guarantee absolute security against cyber threats or breaches beyond our control.

7. Sharing & Disclosure of Information

We do not sell, distribute, or lease your personal information to third parties, except under the following conditions:

• Legal Compliance: If required by law, government authorities, or law enforcement.
• Service Providers: Sharing with third-party partners (e.g., payment processors, customer support) to facilitate our services.
• User Consent: If you explicitly agree to data sharing for third-party promotions.

8. Third-Party Links & External Services

Our website may contain links to third-party websites. We are not responsible for the privacy policies or security of external sites. Users should review third-party privacy policies before sharing their personal information.

9. User Rights & Responsibilities

Users of ShareCharge and other services of WINET INFRATEL PRIVATE LIMITED must:

• Use the website lawfully without causing harm to the Company
• Refrain from unauthorised use of the Company's intellectual property (logos, trademarks, content, etc.)
• Ensure the accuracy of the information they provide
• Be responsible for staying informed about updates to our Privacy Policy and Terms & Conditions

Failure to comply with these conditions may result in appropriate legal action.

10. Payment & Billing Information

• Customers must pay using the payment methods accepted by the Company
• It is the responsibility of the customer to request a proper invoice at the time of purchase
• For any billing disputes or concerns, users should contact our support team through the available channels

11. Changes to This Privacy Policy

The Company reserves the right to modify or update this Privacy Policy at any time. Users must periodically check this page to stay informed about any changes. Continued use of our services implies acceptance of updated terms.

The Company is not liable for any loss resulting from a failure to review policy updates.

12. Contact Us

For any privacy-related concerns, corrections, or inquiries, please contact us:

By using our website or services, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.